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Commercial Cleaning Group Newcastle
Last Updated: 04/12/2025

Commercial Cleaning Group Newcastle (“Commercial Cleaning Group”, “CCG”, “we”, “our”, “us”) is committed to protecting the privacy of our clients, website visitors and all individuals who interact with our business.
 This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website commercialcleaninggroup.au, submitting an enquiry, requesting a quote, or engaging our services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We collect personal information necessary to operate our business and deliver our cleaning and facilities management services.

This may include:

1.1 Contact & Identity Information

  • Full name
  • Business name
  • Email address
  • Phone number(s)
  • Billing address or site location
  • Job title or role

1.2 Service & Operational Information

  • Details relating to the premises we service
  • Access information required to complete cleaning services
  • Records of communications and interactions with our team
  • Purchase orders, service agreements, and service history

1.3 Website & Marketing Information

  • IP address
  • Browser type and device information
  • Website usage analytics
  • Enquiry form submissions
  • Cookies (as detailed in Section 7)

1.4 Employment & Contractor Information

(Only if you apply for work with us)

  • Resume details and work history
  • Certifications (e.g., Working With Children Check if applicable)
  • Background check information as required by law

We only collect information that is reasonably necessary for our business operations.

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • When you contact us via our website, phone, email, or in person
  • When you request a quote or engage our services
  • Through business contracts, service agreements, and purchase orders
  • Through our staff, subcontractors, or representatives
  • Via cookies and website analytics
  • From third parties where permitted by law (e.g., public business listings, referrals)

3. How We Use Your Personal Information

We may use your information to:

  • Provide cleaning and facility management services
  • Prepare and manage quotes, invoices, and service agreements
  • Communicate with you about work schedules, service updates or issues
  • Improve our website, services, and customer experience
  • Maintain internal records, compliance, and reporting
  • Handle complaints, incidents, or disputes
  • Meet legal and regulatory obligations

We will not use your personal information for any purpose other than those disclosed in this Privacy Policy unless permitted or required by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees, cleaning staff, and subcontractors who assist in delivering services
  • Third-party service providers (e.g., accounting, IT support, email hosting)
  • Insurers, legal representatives, or regulatory authorities
  • Business partners where necessary to complete requested work
  • Government agencies when required by law

We do not sell or rent your personal information to marketers or unrelated third parties.

All third parties we engage are required to keep your information secure and confidential.

5. Security of Your Information

Commercial Cleaning Group takes reasonable steps to protect personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Measures include secure data systems, restricted access, password protection and staff training.

Despite our efforts, no method of transmission over the internet is entirely secure. You acknowledge the inherent risks in transmitting data online.

6. Access and Correction

You may request access to the personal information we hold about you at any time.

You may also request corrections if your information is inaccurate, outdated or incomplete.

To make a request, contact us using the details in Section 10. We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

7. Cookies and Website Tracking

Our website may use:

  • Cookies to improve your browsing experience
  • Analytics tools (e.g., Google Analytics) to understand website traffic
  • Tracking pixels for advertising and performance optimisation

Cookies do not personally identify you. You may disable cookies in your browser settings, but some website features may not function correctly.

8. Third-Party Links

Our website may contain links to external sites.
 We are not responsible for the privacy practices or content of these websites.

We recommend reviewing the privacy policies of any external sites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements.
 The updated version will be posted on our website and will take effect immediately.

10. Contact Us

If you have questions, concerns, or wish to make a privacy-related request, please contact:

Commercial Cleaning Group Newcastle
 Email: support@commercialcleaninggroup.com.au
 Phone: 02 4962 4440
 Website: commercialcleaninggroup.au
 Address: 2 Dick Street, Newcastle West New South Wales 2302, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.